Written scope first
We map your call types, your approved answers, and your routing rules — and price the setup in writing before anything is built.
Automation services · Built by Mobley Labs — a Mobley Group studio
The call gets answered. Even when you can't.
An AI voice receptionist answers your business's calls in your name, answers the questions you've approved, captures appointment requests, and routes them to your team — where a person confirms every booking. Set up in your accounts, scoped in writing, handed over with documentation.
Who it's for — and the problem it solves
Who it's for: small businesses that miss calls they can't afford to miss — practices, studios, salons, and service shops where the team is with a client when the phone rings.
The problem: every unanswered call is a customer deciding whether to try the next name on the list. Voicemail catches some; the rest just move on. A voice receptionist answers every call in your name, handles the routine questions from your approved list, and routes the rest to your team.
One call, two ways it can go
Pick a fictional business and what the caller needs. The two lanes below play the same call — handled the way it usually goes today, and handled by a receptionist set up the way we scope it.
Sample data · Explore the experience. This is a scripted simulation: no call is placed, no real phone number is connected, no voice is recorded, and nothing you type is captured or stored.
Illustrative Demo · Simulated
Scripted outcomes — not a live phone system
Handled today — by voicemail and callbacks
One common path, shown honestly:
With a voice receptionist
The same call, handled as scoped:
Simulated transcript — Desert Bloom Med Spa
Simulated responses. In a real setup, the answers come from the business's approved answer list — nothing is improvised about prices, policies, or availability.
What a setup includes
- A written scope: the call flows, the questions it answers, and what it never handles — agreed before setup
- A greeting and voice in your business's name, from your approved wording
- An approved answer list: hours, location, services, prices you choose to state
- Appointment-request capture: name, need, preferred time — routed to your team
- Routing rules: what's routine, what's urgent, and when a call goes straight to a person
- A summary to you after each call, and handover documentation for the whole setup
Support and limitations
- A person confirms every booking. The receptionist captures and routes requests; your team approves them. Nothing is promised to a caller on your behalf beyond your approved wording.
- Not for emergencies. The scope directs urgent callers to your stated protocol — for a practice, that includes telling emergency callers to hang up and dial 911.
- It answers from your list. Anything outside the approved answers is captured and routed to you, not improvised.
- It runs on provider services. The receptionist depends on a phone/voice provider and voice AI services; those platforms' availability and behavior are theirs. Your scope names the providers used.
- Recording and consent. Call-recording and consent rules vary by state. Your scope states whether calls are recorded and what callers are told, and the setup follows it.
- Not a staff replacement. It covers the calls nobody can reach — after hours, mid-appointment, all-lines-busy — and hands the rest back to your people.
What you'll need to launch
- A business phone setup (required). Your existing number, or a new one we help you set up — held in your name, on your provider account.
- Provider accounts (required). The phone/voice platform and voice AI service run under your accounts; their subscriptions are paid by you directly to the providers.
- Usage charges (scope-dependent). Voice minutes and AI usage are billed by the providers at their rates, based on your call volume. Your written scope estimates them before launch; we don't set or mark up those rates.
- Your approved answer list (required). The hours, services, and prices the receptionist may state — prepared with you before the first live call.
“No surprise platform costs. Before work begins, we'll explain any required third-party accounts, subscriptions, usage charges, or publishing fees. Where practical, these accounts are established in your name so you retain control.”
Pricing and ongoing costs
The setup is priced by written scope — your call types, your routing rules, your integrations. There is no shelf tier.
Ongoing costs are the providers', not ours: the phone/voice platform subscription and per-minute / AI usage charges, paid by you to the providers. Optional ongoing support from us is quoted separately, in writing, only if you want it.
Ownership, handover, and support
- Yours: the number, the provider accounts, the configuration, and the call summaries. The setup is built under your accounts so the asset is yours.
- Handover includes: documentation of what the receptionist answers, what it routes, and how to change any of it.
- Scope and changes: new call types or new integrations are new written scopes, priced before they are built.
- Support. If something we delivered doesn't do what the written scope says, we fix it — that's a defect, not a new request. Anything beyond the scope is quoted in writing before work begins.
- If we part ways: the receptionist keeps running on your accounts and provider subscriptions; only our optional support ends.
How a setup works
Built in your accounts
The receptionist is configured under your accounts and your number setup, so the asset and its settings are yours.
Test calls with you
You hear it handle your real call types before it ever meets a customer, and the wording is adjusted until it sounds like your business.
Keys and documents
You receive the documentation: what it answers, what it routes, and how to change any of it — or hand it to someone else.
Let's build yours
Tell us your business, roughly how many calls you miss in a week, and what callers usually need. We will reply with whether a receptionist fits — and if it does, a written scope and price. This service is priced by scope; there is no off-the-shelf tier to sell you.
Email about a voice receptionist →Please do not send customer lists, call recordings, or account credentials in the first email.