Support, from a person.

Contact

Email: nick@themobleygroup.com

To get a useful answer on the first reply, include:

• The product or service your message is about
• The email address you used at checkout (for product orders)
• What you did, what you expected, and what happened instead
• For app issues: your device model and what screen you were on

Frequently Asked Questions

How do I get a product I bought?

Products are sold and delivered through Gumroad. After checkout, Gumroad emails you a receipt with your download link, and the product also appears in your Gumroad library if you have an account. If the email doesn't arrive, check spam first — then email us with the address you used at checkout.

My download failed or a file is broken. What now?

Try the link once more on a different connection or browser. Still broken? Email nick@themobleygroup.com with the product name and your checkout email. A working copy or a fix comes back by email — and if we can't fix it, we'll make it right on the purchase.

How does SitterSheet store my information?

SitterSheet is local-first: the sits, pay, and notes you enter stay on your device. There is no SitterSheet account and no cloud copy on our side, which also means we can't recover data deleted from the device — export a report from the app if you want a backup.

I bought the wrong product. Can I get a refund?

Email us and say so plainly. Digital products that haven't worked for you are handled case by case, in the customer's favor when the mistake is ours. Gumroad processes the payment side of any refund.

I'm a services client. Where do I ask about my build?

Same address: nick@themobleygroup.com. Put your business name in the subject line. Every build ships with documentation that lists what was set up and where — quoting the relevant page of your handover doc gets the fastest answer.

Do you offer phone support?

Support is by email, so there's a written record of the problem and the fix for both of us. If an issue genuinely needs a call, we'll arrange one by email.

Who holds the keys to my accounts?

You do. Services are built in your own accounts — your domain, your hosting, your logins — so the accounts, the files, and the data are yours from the start, and the access is yours to change or revoke whenever you like. If we ever part ways, everything that was built stays right where it is, in your accounts, with the handover documentation to run it yourself or pass to someone else.

Privacy

What we collect, what we never collect, and how purchases are handled is written out in plain language on the privacy policy page.