Agree the work in writing
Tasks, site, timing, and access are agreed in a written scope before anyone is dispatched. No open-ended tickets, no surprise work.
Field services · Las Vegas area
Your equipment is in Las Vegas. Now your hands are too.
Scheduled smart hands and remote hands for data centers and offices across Las Vegas, Henderson, and North Las Vegas — work performed to your runbook and returned with a photo-verified report.
When your gear sits in a Vegas-area facility and your team doesn't, you need hands you can trust on site. Smart hands is scheduled, scoped on-site work: send the runbook, and a working field-service engineer performs it, documents it, and hands the evidence back.
How it works
Work done to the runbook
The scoped tasks are performed on site, following your runbook step by step — or ours, if you'd rather hand over the goal and let us sequence it.
Photo-verified handover
You receive a completion report with photos of the finished work — labels, cabling, and state — so you can verify it from wherever you are.
Typical tasks
- Rack & stack of servers, switches, and storage
- Structured cabling and patching
- Drive, memory, and component swaps
- Power cycling and console checks
- Equipment inventory with photos
- Vendor and carrier escort and meet-me support
- Decommissioning pulls
Who shows up
The work is performed by a working Las Vegas field-service engineer with data center technician experience and Dell certification (Dell DCSE) — the same person who scopes your job, not a dispatched stranger. Availability is scheduled around agreed scopes, so the person, the plan, and the report all line up.
Clear terms, stated up front
- Availability is by scheduled scope. This is planned on-site work, not a 24/7 emergency service.
- Site access, badges, and escorts are arranged by you with your facility; we work within your site's rules.
- Core coverage is Las Vegas, Henderson, and North Las Vegas. An extended area is available — ask about your site.
Request smart hands
Tell us the facility, the tasks, and your timing. We will reply with a written scope and price before any dispatch.
Email about smart hands →Please do not send site credentials or access codes in the first email — access is arranged after the scope is agreed.
Common questions
Which facilities and areas do you cover?
Data centers and offices in Las Vegas, Henderson, and North Las Vegas are the core area. Sites beyond that are an extended area — ask about your site and we will quote it in the written scope.
What do you need from us before a visit?
A written scope we both agree on, the runbook if you have one, and site access arranged with your facility. Parts and media for swaps are supplied by you unless the scope says otherwise.
How do we know the work was done right?
Every engagement closes with a photo-verified completion report: what was done, what state things were left in, and anything found that was outside the scope.